Joy Shop Shipping & Return Policy

Where do we ship?

We currently ship orders within the United States. If you would like to purchase outside of the U.S. please contact us.

How quickly will I receive my order?

Orders are typically processed and shipped within 3–5 business days after your order is placed. During special events, product launches, holidays, or periods of high order volume, processing may take a little longer. Preorders will be shipped as soon as we receive them.

Shipping confirmation will be sent when available. Please make sure your shipping address is entered correctly at checkout. Until Then is not responsible for orders shipped to an incorrect address provided by the customer.

Order Changes & Cancellation Policy

We do our best to process orders promptly. If you need to change or cancel your order, please contact us as soon as possible at until.then.ministry@gmail.com

We cannot guarantee that an order can be changed or canceled once it has entered the fulfillment or shipping process.

Have More Questions?

When will I receive my package after it is shipped?

Once an order has been handed over to the shipping carrier, delivery times are outside of our control. Delays may occur due to weather, holidays, carrier issues, or other circumstances beyond our control.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier. We are happy to help when we can, but we cannot guarantee replacement of packages that are confirmed as delivered.

Until Then is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.

Returns & Exchange Policy

Because Until Then is a nonprofit organization and proceeds from our merchandise help support our mission, we generally do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or no longer wanting an item.

However, we want you to be happy with your purchase. If your item arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging, if applicable

We will review the situation and, when appropriate, provide a replacement or another reasonable resolution.

Sale & Clearance Items

Sale, clearance, promotional, and limited-edition items are final sale unless they arrive damaged, defective, or incorrect.

If you have questions about your order, shipping, or this policy, please contact us.

Thank you for choosing to support Until Then. Your purchase helps us extend compassion, care, and hope to moms walking through baby loss.